We provide full and part-time Childcare services at three sites in Wiltshire. Using WorldPay we are authorized to take Pounds Sterling (GBP) payments. Please see our payment and refund policy below.

Payment and Refund Policy

At Sunny Days Children’s Nursery Ltd we want to ensure that all parents and carers are treated fairly and equally in respect of monies paid for services received.

Refunds are made:

• Where an administrative error has been made.
• Any overpayments by childcare vouchers the refund must be returned to the childcare voucher company, not direct to the parent (HMRC guidance).
• If the nursery decides, in conjunction with the parent/ carer/ outside agency, that it is in the best interests of the child to end the placement, a refund will be made for the time not used.
• Four weeks notice must be provided in writing if a child is withdrawing from the nursery.
• We will not charge for bank holidays and/or staff training days.
• Childcare accounts are payable monthly, in advance, for a calendar month of childcare.  
• We also accept childcare vouchers. Please ask the manager for more details.

Refunds cannot be made for:

• Child’s sickness.
• Holidays.
• Appointments during sessions booked.
• Child/parent choosing not to come in some days
• Closure due to circumstances out of our control, snow days, pandemics or natural disasters.

Using the recurring payment (FuturePay) system.

Recurring Payment (FuturePay) agreements is an online arrangement similar to Standing Orders and Direct Debits, but funds can also be debited from your debit or credit card.

Recurring Payment (FuturePay) Terms and Conditions

Recurring Payment (FuturePay) agreements may be set up between you and Sunny Days Childrens Nursery Ltd (us) to obtain a variable payment on a regular basis for ongoing nursery fees.

The payments will vary on a monthly basis; you will have 10 days to check your invoice before payment is taken by us on the First working day of the month.

Making Payments

Once your agreement has been set up, payments will automatically be collected on the First working day of the month.

Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by WorldPay and sent to the email address we have on record for you entered when your agreement was created.

When you set up your agreement with the nursery you can stipulate a date for the agreement to finish and the payments to stop being taken.

We will be using the Regular agreements where a variable amounts is taken on the first working day of the month over a tine specified by you.

Cancel your Agreement

A Recurring Payments (FuturePay) agreement can be cancelled by the nursery at any time once you have given us 4 weeks’ notice in writing to the Finance Department at the Head Office Address below.  Worldpay is unable to cancel your order /agreement or to provide you with a refund.

Company details:
Sunny Days Childrens Nursery Ltd

Please contact us with any questions or queries:

Tel: 01249 815307
Email: admin@sunnydays-nursery.co.uk

Write to us at:

REGISTERED OFFICE:
38-40 Lickhill Road
Calne
Wiltshire
SN11 9DF


REGISTERED NUMBER: 06405595 (England and Wales)

Pay your deposit online via Worldpay